Cancellation or No Shows by Guest
The cancellation policy varies according to the rate that is booked. Please refer to the individual full rate descriptions given at booking.
For rates marked as “Best Available Rate” - Cancelling your reservation 24 hours prior to arrival before 2:00 pm will result in no charge. Cancelling your reservation after the deadline, or non-arrival will result in a charge of one night per room to your credit card.
For rates marked “Advance Purchase” - We require full prepayment for the entire stay at the time of the Booking and this is non-refundable and the Booking non-changeable. Prepayment is charged to the credit/debit card supplied at the time of the Booking. Cancellation or non-arrival will result in the forfeiture of the prepayment.
For Advance purchase rates the card you booked with must be presented on arrival, if the same card is not presented an alternative card will be requested to settle the payment, with an appropriate ID. Advance purchase is a non-refundable and non-amendable rate. In the event of cancellation or non-arrival, we will charge the full amount of the tariff specified.
Changes or Cancellation by the Company
Very occasionally we may need to cancel your Booking. In such circumstances you will be given a full refund but we shall have no further liability to you arising out of such cancellation. We will however use reasonable endeavors to try and re-locate any confirmed Booking cancelled by us to an alternative location similar in standard to the Hotel.
Your booking is for a class of room in the Hotel and does not guarantee that you will be able to stay in a specific room or in the same room for the duration of your stay. If we need to move you to a different room during your booking for which a lower rate is available than the rate you booked at, we will refund you the difference in the rates.