Guest Policies

• Check-in and Check-out Policy

  Check-in: 1400 Hrs Check-out: 1200 Hrs

  Any check-in before 0600Hrs will be billed for the previous night.

  Check-in between 0600 Hrs and 0900 Hrs will attract 50% of the room charges.

  Hotel allows early check-in from 0900 Hrs only subject to availability of rooms.

  Check-out time 1200 Hrs (Policy for charging – N/A)

  Late Check-out till 1600 Hrs (Policy for charging – Half day charge)

  Late Check-out till 1800 Hrs (Policy for charging – Half day charge)

  Late Check-out post 1800 Hrs (Policy for charging – Full day charge)

   

  Exceptions for Check-outs:

  Request from customers

  Lalit Loyalty

  Lalit Connect

  Airline Crew/ Layovers

  Service Recovery/ Force Majeure

• Child Policy

  Extra bed (including breakfast) would be INR 2550 + 05 % Vat on meal per day for adults and INR 2050 + 05 % Vat on meal per day for children below 12 years. Breakfast without extra bed for kids below 6 yrs is complimentary, for kids between 6 and 12 is INR 577.50 + 05% Vat on meal per breakfast per child.

• Pet Policy

  As a Thumb Rule, Lalit Suri Hospitality does not allow pets in the Business Hotels.

  The pets will not be allowed in the hotel rooms and hence a separate arrangement to be made.

• Reservation Gaurantee

  A specified amount of money is paid by the guest to the hotel before his arrival for guaranteed reservation. The amount covers entire night’s room rate & room tax.

  Once the reservation is guaranteed the guest should be informed to cancel the reservation as per unit policy to the planned date of arrivals if there is any change of plan.

• Cancellation Policy

  14 days prior to arrival, failing which retention of 100% night of stay will be charged.

• Alcohol Policy

  Alcohol is served in the Dal Bar Only. Liquor from outside is not allowed to be consumed in any of the outlets or public areas of the hotel.

• Safety and Security

  In keeping with our heightened security procedures, guests are requested to carry a government approved photo-identity with address to present at check-in.