Guest Policy

  • Check-in and Check-out Policy
    Check-in: 2:00 pm Check-out: 12:00 noon

    In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference; their passport/identity card/driving license and a valid credit or debit card which will be swiped in the presence of the card holder. If guests are traveling from outside the UK, Ireland or any country in the Commonwealth we are also obliged by law to require guests to provide the number and place of issue of your passport/identity card and details of their next destination. These records will be kept for at least 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime. The information above may be requested for each member of your party over the age of 18 and we reserve the right to refuse entry to persons who cannot provide the information set out above.

    Unless otherwise stated on the booking confirmation, Guests may check-in at any time from 2.00 pm. on the scheduled day of arrival. All rooms that have been secured by credit/debit card or prepaid at the time of booking will be held until 11:59 pm on the scheduled date of arrival unless otherwise agreed directly with the Hotel. Any non-guaranteed reservation will be held until 4.00 p.m. on the day of arrival at which time we will be entitled to re-let the room, unless the guest has notified the hotel of a late arrival.

    On the day of departure we kindly ask all guests to vacate their rooms by 12.00 noon (unless a later departure is stated as part of your Booking). Late check-out after this time can be requested subject to availability and will be charged at an hourly rate at the discretion of the Hotel.

    Rooms are subject to maximum occupancy rules set by the Hotel. If you would like further details please contact us on res.london@thelalit.com or +44 020 3765 0000

  • Child Policy
    • Children up to 2 years may share their parent’s room at no extra charge. Baby cot is available upon request; these are limited and subject to availability. Additional charges may apply. Please check at the time of booking.
    • Children aged 18 years and under may not occupy a hotel room on their own and must be accompanied by a responsible adult.
  • Pet Policy

    Pets are not allowed in the hotel. Service animals that provide assistance to individuals with disabilities are allowed at the hotel, they are not subject to the policies and restrictions that apply to other pets or animals.

  • Reservation Gaurantee

    Individual Bookings

    The bookings will only be undertaken by providing credit/debit card details. We accept Visa, Master Card, American Express, Switch and Union cards only, valid until the date of departure from the hotel. The credit/debit card details will be passed directly to the hotel to guarantee your booking. The hotel reserves the right to take a per-authorization on the credit/debit card for the first night to secure the booking 48 hours prior to the date of arrival. If the card has been declined, the hotel will try to contact the guest and reserves the right to cancel the booking if an alternative valid card is not provided. Bookings cannot be guaranteed without a valid credit/debit card. Full payment is required upon check-in.

    Completing the reservation form will not constitute a confirmed reservation. The Lalit London will send you the confirmation of reservation by e-mail with a booking reference number. We will not take any responsibility for your arrival at the hotel without your booking reference number.

    Group Bookings

    All Group Bookings of 7 rooms or more are subject to different agreed conditions as set above for Individual bookings.

    For more information on Individual/Group reservations please contact us on res.london@thelalit.com or +44 020 3765 0000

  • Cancellation Policy

    Cancellation or No Shows by Guest

    The cancellation policy varies according to the rate that is booked.  Please refer to the individual full rate descriptions given at booking.

    For rates marked as “Best Available Rate” - Cancelling your reservation 24 hours prior to arrival before 2:00 pm will result in no charge. Cancelling your reservation after the deadline, or non-arrival will result in a charge of one night per room to your credit card.

    For rates marked “Advance Purchase” - We require full prepayment for the entire stay at the time of the Booking and this is non-refundable and the Booking non-changeable.  Prepayment is charged to the credit/debit card supplied at the time of the Booking.  Cancellation or non-arrival will result in the forfeiture of the prepayment.

    For Advance purchase rates the card you booked with must be presented on arrival, if the same card is not presented an alternative card will be requested to settle the payment, with an appropriate ID. Advance purchase is a non-refundable and non-amendable rate. In the event of cancellation or non-arrival, we will charge the full amount of the tariff specified.

     

    Changes or Cancellation by the Company

    Very occasionally we may need to cancel your Booking. In such circumstances you will be given a full refund but we shall have no further liability to you arising out of such cancellation. We will however use reasonable endeavors to try and re-locate any confirmed Booking cancelled by us to an alternative location similar in standard to the Hotel.

    Your booking is for a class of room in the Hotel and does not guarantee that you will be able to stay in a specific room or in the same room for the duration of your stay. If we need to move you to a different room during your booking for which a lower rate is available than the rate you booked at, we will refund you the difference in the rates.

     

  • Alcohol Policy

    If you are interested in hosting a post-hospitality event, please coordinate with our catering manager to have the event held in a private function room. Alcohol must be purchased through the hotel and the sale of alcohol is prohibited to minors and people without proper identification

  • Safety and Security

    All the guests need to provide a valid photo ID (Passport, UK & EU Drivers License).

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