The LaLiT New Delhi
461 Rooms | Luxury Business Hotel | Iconic Central Delhi Location
The Lalit New Delhi is seeking an accomplished, dynamic, and result-driven Unit Head (General Manager) to lead operations at one of India’s most prestigious luxury business hotels. The ideal candidate will bring strong leadership, a deep understanding of large-scale hotel operations, and a passion for guest satisfaction and brand excellence. Experience in managing large inventory properties (400+ keys) is essential.
- Proven record of accomplishment of leading high-performing teams in complex, high-volume operations.
- Strong commercial acumen with deep expertise in F&B, Rooms, Revenue Management, and Guest Services.
- Candidates from the background of Front Office/F & B/ Sales & Marketing will be preferred.
- Excellent communication, interpersonal, and leadership skills.
KEY RESPONSIBILITIES:
Strategic Leadership:
Provide visionary leadership to all hotel departments. Ensure alignment with The Lalit brand's values, guest expectations, and business goals.
Operational Excellence: Oversee day-to-day operations across Rooms, F&B, Banquets, Spa, Engineering, Sales & Marketing, Finance, and HR to ensure seamless guest experiences and operational efficiency.
Revenue & Profitability: Drive revenue through innovative strategies and yield management. Monitor financial performance, ensure profitability, and manage budgets, forecasts, and cost controls.
Guest Experience & Brand Standards: Maintain and exceed brand standards for service quality, guest satisfaction, and safety. Lead initiatives to enhance guest engagement and loyalty.
Team Development & Leadership: Inspire and mentor department heads and staff. Foster a culture of accountability, service excellence, and continuous improvement.
Stakeholder Engagement: Represent the property with corporate leadership, owners, government bodies, vendors, and the local community.
Sustainability & Compliance: Ensure all operations adhere to environmental, health, safety, and statutory compliance. Drive sustainability initiatives aligned with the group's policies.
Graduate/Diploma in Hotel Management; MBA is an advantage.
Experience Required:
Minimum 22+ years of progressive hospitality leadership experience with at least 2–5 years as a General Manager/Unit Head of a large luxury property.
Email CV to: tanya.kulshrestha@thelalit.com
