Job Description (Detailed Requirements):
The Front Office Manager is responsible for overseeing and managing all front office operations, ensuring exceptional guest experiences, operational excellence, and achievement of the hotel's financial and service objectives.
The position serves as a key leadership role in the Rooms Division, ensuring seamless coordination between Front Office, Housekeeping, Reservations, Sales, Food & Beverage, and other departments.
The Front Office Manager is accountable for maximising room revenue, optimising occupancy, maintaining service standards, managing guest satisfaction, developing team capabilities, and ensuring compliance with hotel policies, procedures, and brand standards.
Experience: 7-10 Years
Qualification:
• Bachelor's Degree or Diploma in Hotel Management, Hospitality Management, or a related field.
• MBA or Postgraduate qualification in Hospitality Management will be an added advantage.
