Job Description (Detailed Requirements):
The Assistant Manager – Concierge is responsible for assisting in managing the day-to-day operations of the Concierge department, ensuring exceptional guest service and personalised assistance to hotel guests. The role involves supervising the concierge team, handling VIP and special guests, coordinating guest requests, providing local information, arranging transportation, restaurant reservations, sightseeing, and other personalised services.
The position plays a key role in enhancing guest satisfaction, creating memorable experiences, and maintaining the hotel's service standards and reputation.
Experience: 4-5 Years
Qualification:
• Bachelor's Degree or Diploma in Hotel Management, Hospitality Management, or a related field.
• MBA or Postgraduate qualification in Hospitality Management will be an added advantage.
