The Lalit Offers

BUSINESS TRAVEL COMFORT

Packages at The Lalit Hotels

The Lalit has perfected the art of making business travel a pleasure. We understand that our executREAD MORE

The Lalit has perfected the art of making business travel a pleasure. We understand that our executive guests want to Check in and focus on work while the little things are taken care of. You’ll awake each morning to a complimentary breakfast, stay connected with free Wi-Fi Internet throughout your stay and enjoy effortless arrivals and departures with complimentary two way airport transfers. All included in your room rate.

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BOOK EARLY & SAVE MORE

Packages at The Lalit Hotels

It’s smart to plan ahead and The Lalit Hotels rewards early birds with exclusive discounts on ourREAD MORE

It’s smart to plan ahead and The Lalit Hotels rewards early birds with exclusive discounts on our luxury accommodations. If you already know your travel dates, why not extend your budget by booking early?

Not only will you save on your accommodation, you’ll enjoy special privileges like complimentary breakfast at our 5-star restaurants. 

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LAST MINUTE DEAL

Packages at The Lalit Hotels

Last minute decision to travel for work or leisure. Take advantage of special getaway prices with oREAD MORE

Last minute decision to travel for work or leisure. Take advantage of special getaway prices with our exclusive Last Minute Deals.

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EXPERIENCE THE LALIT LEGACY

Packages at The Lalit Hotels

Treat yourself to The Lalit’s distinctive blend of five-star luxury and ultra-modern comfort. ExpREAD MORE

Treat yourself to The Lalit’s distinctive blend of five-star luxury and ultra-modern comfort. Experience the luxury at epitome of style and comfort like never before.

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REJUVENATE YOUR MIND, BODY & SOUL

Packages at The Lalit Hotels

Rejuve - The Spa, the signature spa brand of The Lalit Suri Hospitality Group, offers a holistic exREAD MORE

Rejuve - The Spa, the signature spa brand of The Lalit Suri Hospitality Group, offers a holistic experience through its ayurvedic healing therapies and rejuvenating body treatments. The Rejuve experience encompasses aroma, herbal and natural treatments and patented “colour healing” body massage therapies administered by specialised therapists.  

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SUMMER GETAWAYS

Packages at The Lalit Hotels

Discover the joys of luxurious living & leisure with  our special Unified holiday packages thREAD MORE

Discover the joys of luxurious living & leisure with our special Unified holiday packages that will make your stay memorable. A Luxurious escapade set in the best luxury hotels in India that will take your breathe away.

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STAY MORE & SAVE MORE

Packages at The Lalit Hotels

Experience limitless hospitality of The Lalit at unparalleled prices. Stay longer and enjoy specialREAD MORE

Experience limitless hospitality of The Lalit at unparalleled prices. Stay longer and enjoy special rate benefits with our exclusive long stay offer.

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TEE OFF WITH THE LALIT GOLF PACKAGE

Packages at The Lalit Hotels

Tee off on a 5-star golf vacation with The Lalit Hotels. Enjoy upgrades like complimentary breakfasREAD MORE

Tee off on a 5-star golf vacation with The Lalit Hotels. Enjoy upgrades like complimentary breakfasts, dinners in our 5-star restaurants and spa treatments at the award-winning Rejuve – The Spa. Stay and play in style at The Lalit.

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Grow your hotel career in India with The Lalit Hotels

Careers

Why Lalit: Known as India’s largest privately owned hotel company and also the fastest growing hospitality group, Bharat Hotels now has seventeen luxurious hotels, 3600 rooms in the five-star deluxe segment - with eleven operational hotels and six under development.

Our business philosophy of providing “Limitless Hospitality” to all our guests at our hotels and resorts in India & outside resonates in our people practices as well through which we empower our employees to realize their true potential to grow, develop and have ‘limitless career” with The Lalit.

Our Values

Integrity and Honesty

At The Lalit Hotels, we inspire fairness and trust in our day-to-day dealings with our stakeholders by saying what we mean and synchronizing our words and actions. We take full accountability for our actions.

Interactive yet responsible communication

We maintain open communication with each other and consciously communicate in a pleasant manner in order to have a positive impact. Communication at The Lalit is about effectively choosing one’s words, stating one’s purpose and expected outcome, and being accountable and assuming responsibility for the impact and outcome of one’s communication.

Devotion to Duty

At The Lalit, we commit ourselves wholeheartedly towards achieving a common goal reflecting in our actions. We have embarked upon on “I am Lalit” initiative with the objective of building a sense of pride and ownership amongst all the employees. This initiative is about alignment of goals at individual and organizational level, greater sensitivity towards cost and expenses and a collaborative work culture.

Minimizing Waste

At The Lalit, we constantly endeavour to adopt practices that reduce wastage by dispensing with non-value-added activities. For example, in the staff cafeteria we no longer have waste baskets, which has eliminated food wastage as employees now serve only as much food on their platters which they can consume.

Respect for Individuals

At The Lalit, we nurture a transparent and trusting culture by treating every employee with dignity. We also value our employees and endeavour to develop and reward performance. We believe every individual working with us possesses certain strengths and the organization should strive to leverage them.

Our People Philosophy

Career: Identifying, developing and retaining the right talent for a growing organization like ours has been one of our most important focus areas. In this endeavor, we have a program known as “Sanjeevak” which promises a fast track career path for employees with huge potential to deliver and grow with the organization.

Training: Our endeavor is on building organizational capabilities in order to delight the customer. We firmly believe that employees are critical for success of our business strategy. In all our properties various learning techniques are utilized for training, including personal one-on-one, group, video, computer-based and printed study materials through which our employees learn about our business.

Job Rotation: We give ample opportunities to our employees to perform different job roles in various verticals which give them wider exposure thereby recognizing their abilities and talent help them hone their skills and grow further with the organization.

Building belongingness: We believe the first few weeks are extremely important for an individual to adjust to a new environment, culture and people. We make the new hire feel a part of “The Lalit” through a structured induction program as well as on boarding program which is called as the “Buddy Program” which helps the new joinee get familiar to the new work place, environment and the culture. Under this program new joinee is assigned to an experienced person within the department who acts as a buddy to the new joinee and helps him/her settle down. A regular one on one with the HOD & HR entails a two way interactive communication.

Current Openings

Apply for a specific position using our online application, Select the City & Department and follow the steps through the application process or call our Human Resources at +91 11 4444 7911 | hsaxena@theLalit.com; sumeetg@theLalit.com.

Select City Select Department
Location
Position
Job Description

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New Delhi
Bar Manager

The role holder is responsible to manage & supervise services of bar & operations as per the standard operation procedures of the unit. He/ She works under leadership of the General Manager - Operations of the unit.

 

Key Responsibilities

_ Ensuring Prompt and courteous delivery of all orders, maintain positive image through all areas of guest contact and through cleanliness of guest areas.

_Ensuring effective service is being given while beverage orders are processed accurately, and payment methods are handled accurately.

_ Ensuring effective replenishment, abiding by responsible alcohol service regulations, converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine.

_ Ensure guest satisfaction through personalize, professional, efficient and on time services

_ Ensure high standard in setting up, executing/ servicing and cleaning.

_ Ensure that the guests have a unique experience in the Bar.

_ Maintain excellent beverage knowledge like cocktails, mocktail, spirit and wine etc and ability

to interact well with guests.

_ Ensuring adherence to all the Food and Service policies and standard operating procedures

_ Maintain proper personal hygiene/ grooming standards as per the company set standard

_ Promote and practice friendly and courteous hospitality.

_ Carefully use the point of sale equipment and follow the procedures.

_ Complete all daily and weekly assigned side-work

_ Participate in daily briefing and F&B tasting..

_ Performs related duties and special projects as assigned

_ Taking daily, weekly, monthly departmental trainings.

_ Create a positive image in every interaction with internal and external customers

_ Ensure that work quality meets the standards required and complete tasks in a timely and

thorough manner with minimum supervision

_ Implement procedures which enhance the better guest experience and satisfaction

_ Ensure proper implementation of the Prevention of food adulteration policies and procedures

_ Ensure implementation of international standards of Food hygiene and Safety

_ Responsible for the safety of all guest services

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New Delhi
Senior Guest Service Associate

The role holder is responsible for the personalize service to the guest and ensure complete guest satisfaction in Room Service .He / She works under the leadership of the Outlet Manager of the unit.

Key Responsibilities:

 -Deliver the company experience for guests

-Work with the hotel team to create the company experience for guests

-Create an environment for the guests designed to stimulate all senses through personal services, amenities and experiences.

-Follow up with guests with additional services that enhance the guests experience.

-Handle guest requests personally and/or refer as appropriate.

-Demonstrate the hotel values when providing service and teamwork.

-Create luxury for all the senses by greeting and seating guests.

-Welcome guests and make them feel at home.

-Take all room service orders quickly and courteously.

-Help butlers to set for service when business is heavy.

-Monitor service load throughout shift and pace orders and delivery accordingly.

-Help servers provide service during busy times.

-Monitor hall sweeps to insure proper cleanliness.

-Handle customer inquiries and complaints.

-Maintain that all SOPs applied to room service are followed.

-Process customer bills promptly and accurately.

-Ring up bills accurately


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New Delhi
Hostess ( F&B Service)

• Welcoming the guests in a friendly, prompt and professional manner. Anticipates the
Guests needs and acts accordingly.
• To promote personalized service and ensure guest satisfaction, delivery of prompt and
courteous service.
• Prompt and courteous delivery of all orders, maintain positive image through all areas
of guest contact and through cleanliness of guest areas.
• Bring into effect the superior product and service expected for our guests in accordance
with policies and procedures adopted by the Hotel.
• To coordinate with other departments to ensure that guest requirement are designed in
timely manner.
• Develop thorough knowledge of hotel facilities including the timings, charges, cuisine
served in different outlets and offer assistance to place orders.
• Develop good knowledge of the city to be able to offer suggestions if required.
• Checks for lost and found items immediately on check out and return the same to the
guest before checks out.
• Check the guest details/all relevant information before the guest arrives, i.e. Name,
billing instruction, all the preferences & keep inform all the departments accordingly
• Greet and welcome the guest when FOM/RM introduce holiday host/hostess with the
guest
• Do in room check in.
• Explain the resort facilities, package inclusions, restaurant timing, Jacuzzi functions etc.
while/after doing the check in process.
• Arrange a property show around as per the guest’s convenient time.
• Promote and practice friendly and courteous hospitality.
• Coordinate with HK and F&B team for any special/surprising arrangements required.
• Coordinate with leisure team for any kind of activity is planned.
• Develop Suggestive Selling to generate more revenue.
• Follow all standard procedures in serving the guest, as outlined in SOP’s.
• Follow all safety policies to ensure a safe work area. Be familiar with emergency
procedures in order to assist guests if/when needed.
• Do the check out formalities at leisure as per the guest’s convenience preferably in the
room/at the front desk.
• Bidding farewell to the guest at the time of check out.
• Fills up guest history for future correspondence.

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New Delhi
Asssociate - Front Office

> Ensure to follow all the front office standard operating procedures and policies
> Register guests and assigns rooms. Accommodates special requests whenever possible.
> Assists in pre-registration and blocking of rooms for reservations.
> Thoroughly understand and adheres to proper credit, check- cashing, and cash handling
  policies and procedures.
> Ensure proper take over and handing over and communicate guest feedbacks and
  other different issues to the superior
> Understands room status and room status tracking.
> Coordinates room status updates with the housekeeping department by notification
 housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use
 rooms.
> Knows room locations, types of rooms available, and room rates.
> Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
> Possesses a working knowledge of the reservations department. Takes same day reservations
  and future reservations when necessary. Knows cancellation procedures.
> Updating of “C” Form for all the foreign nationals and update their passport and visa details in
  P.M.S.
> Knows how to use front office equipment.
> Process guest check-outs.
> Performing cashier related functions like posting charges to guest accounts, raising paid out's,
  currency exchange.
> Follows procedures for issuing and closing safe deposit boxes used by guests.
> Uses proper telephone etiquette.
> Uses proper mail, package, and message handling procedures. Courier Mail Register.
> Reads and initials the pass-on log daily. Is aware of daily activities and meetings taking place in
  the hotel.
> Attends department meetings and briefings.
> Reports any unusual occurrences or requests to the DM or AFOM.
> Knows all safety and emergency procedures, is aware of accident prevention policies.
> Maintains the cleanliness and neatness of the front desk area.
> Log security incidents and accidents in accordance with hotel requirements
> Create a positive hotel image in every interaction with internal and external customers
> Ensure that your work quality meets the standards required and complete tasks in a
  timely and thorough manner with minimum supervision.
> Responsible for the safety of all guest services.

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New Delhi
Commis - I/II

Commis chef job duties and responsibilities include:
 - Supports the executive chef, sous chef, line chefs as well as other kitchen employees in food production.
 - Assists kitchen staff in maintaining high cuisine standards for function clients as well as delegates.
 - Assists the line chefs in the production of different foods for example vegetables, meats and pastries.
 - Assists the head chef in ensuring that food is prepared and served to the clients on time.
 - Assists the executive chef in ensuring that health and safety standards are upheld in the kitchen.
 - Helps the executive chef in the development of menus.
 - Assists other junior kitchen staff in ensuring that the restaurant is keep clean at all times.
 - Assists the head chef in making requisitions for food.
 - Assists the kitchen staff in storing all food that is left over.

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New Delhi
Sous Chef

* Assist in managing the day to day operations of the Food & Beverage Production and Stewarding departments.
* Assist the department in implement standard operating procedures to improve the process.
* Maintain proper presentation of the department, products & services to meet company set standards.
* Assist in organizing special events and special food promotions.                                                      * Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information.
* Prepares in advance food, beverage, material and equipment needed for the service.
* Develops new dishes and products.

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New Delhi
Assistant Manager/Manager- Corporate Sales

1. Assists in achieving the Annual Revenue plan and
to Identify the right methods to increase business volume,
Implementing the standard operating procedures to improve the process & performance
Ensure Key accounts managed as per the company set standards
2. Promote Food & Beverage Department special projects to stimulate Food & beverage sales and Oversees the selling and servicing of group business also Plan and executes all the sales trips and attend major travel functions to promote sales of the hotel
Ensuring monthly sales and forecast report to send to the Management
3. Recommend the advertising plan which will be most productive for the hotel after analyze the market effectiveness of past advertising campaigns and consulting with other Department Heads and the Advertising Agency and to ensure monitoring of competitors activities and strategies and assists in marketing intelligence ,Ensure sell to new, existing and prospective customers in consideration with the sales strategy, negotiating optimum rate for the benefit of the business.

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Mumbai
Commis - I & II (Indian & Continental)

Commis chef job duties and responsibilities include:
- Supports the executive chef, sous chef, line chefs as well as other kitchen employees in food production.
- Assists kitchen staff in maintaining high cuisine standards for function clients as well as delegates.
- Assists the line chefs in the production of different foods for example vegetables, meats and pastries.
- Assists the head chef in ensuring that food is prepared and served to the clients on time.
- Assists the executive chef in ensuring that health and safety standards are upheld in the kitchen.
- Helps the executive chef in the development of menus.
- Assists other junior kitchen staff in ensuring that the restaurant is keep clean at all times.
- Assists the head chef in making requisitions for food.
- Assists the kitchen staff in storing all food that is left over.

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Mumbai
Security Assistant

.Maintain the security system.
.Monitor staff clocking on and off duty.
.Allocate staff locker keys as necessary.
.Conduct random checks of key registers in telephone room, banqueting, engineering,
stewarding and housekeeping to ensure the hotels key control policy is adhered to and
report o discrepancies.                                                                                                                                        

.Prevent gambling on hotel premises.
.Prevent Sabotage of hotel premises.
.Ensure all outlets, fridges, cupboards etc are fully secured when not in use or unattended.
.Ensure no undesirables loiter in or around the hotel premises.

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Mumbai
Therapist

.Provide consistent professional spa massage and body treatments compliant with spa protocols and accepted documentation practices
.Handle guests queries and concerns efficiently and politely
.Uphold the standards of hygiene and sterilization as directed by law and the spas policies and procedures
.Provide exact, suitable and instant responses to all requests by guests
.Possess the aptitude to work with no direct supervision
.Maintain a constructive attitude and add toward a quality work environment
.Regularly present at, take part in and support training and staff meetings for the spa Help in all areas of spa operation as requested by organization
.Perform prep work, correctly clean and restock room as necessary

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Mumbai
Receptionist (SPA)

Welcoming the guests who come to the spa
-Synchronize customers with the various therapists
-Deal with all mail correspondence
-Take reservations for spa
-Take the guest for a tour of the spa and explain the facilities offered to guests.
-Maintain inventory sheet and supply list.
-Maintain the spa as well as the lobby area
-Scheduling duties to the other staff.

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Mumbai
Front Office Executive

.Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity Registers and rooms all arrivals according to established procedures.
.Maintains intimate knowledge of departmental standards and procedures.
.Cashes hotel guest's personal and travelers checks and assists with currency exchange
.Keeps abreast of all modifications to accounting policies and procedures
.Responsible and attends to guest's request of using the service of safety box at all times
.Knowledgeable of all special promotion procedures, for programs such as: Seasonal Packages, and also The Lalit Hotels Group Loyalty programs
.Attends to guest's complaints, inquiries and requests, referees problems to supervisor / .Assistant Manager if He / she unable to assist.

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Mumbai
Public Relations Manager

.Planning publicity strategies and campaigns
.Writing and producing presentations and press releases
.Dealing with enquiries from the public, the press, and related organisations
.Organising promotional events such as press conferences, open days, exhibitions, tours and visits
.Speaking publicly at interviews, press conferences and presentations
.Providing clients with information about new promotional opportunities and current PR campaigns progress
.Analysing media coverage
.Commissioning or undertaking relevant market research
.Liaising with clients, managerial and journalistic staff about budgets, timescales and objectives
.Designing, writing and/or producing presentations, press releases, articles, leaflets, in-house' journals, reports, publicity brochures, information for web sites and promotional videos.

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Mumbai
Duty Manager

.Provides a precise and genuine service experience to the guests and troubleshooting guest complaints professionally.
.Supervises and directs Reception and Reservations personnel.
.Ensures VIPs and priority club guests receive special attention
.Assists Guest Relations in greeting, rooming, and sending off VIP guests.
.Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
.Provides input for Front Office meetings.
.Promotes inter-hotel sales and in-house facilities.
.Checks billing instructions and monitors guest credit.
.Analyses and approves discounts and rebates.
.Analyses the rate variance report to ensure rooms revenue control.

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Mumbai
Guest Service Associate - F&B Service

.Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures.
.Communicates to his/her superior any difficulties, guest comments and other relevant information.
.Establishes and maintains effective employee working relationships.
.Attends and participates in daily briefings and other meetings as scheduled.
.Attends and participates in training sessions as scheduled.
.Take appropriate action to resolve guest complaints.
.Food and beverage stock is stored in relation to hotel procedures.
.Performs related duties and special projects as assigned.

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Mumbai
Team Leader - Engineering

.Ensures all engineering associates follow the Engineering Standards and Procedures as issued from time to time.                                                                                                                
.Responsible to issues warnings to his subordinates for infringements of Hotel Rules and Regulations.
.Supports and initiate programs for the improvement procedures and the reduction of energy and utility cost.

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Mumbai
Shift Engineer

.Responsible for screening the guest baggage.
.Responsible for the safety and security of guests, employees and establishment needs
.Report to Manager all hotel property deficiencies and safety or security hazards
.Initiate action to improve a hazardous situation immediately
.Implement procedures for security and emergency incidents
.In the event of fire, be thoroughly familiar with and guided by the hotels emergency plan
.Be familiar with location of fire alarms and fire fighting equipment
.Maintain the security system
.Monitor staff clocking on and off duty

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Goa
Manager - IT

1. Manage the IT function of the hotel to ensure the property management system works without anydisturbance and actively guide and direct the whole team to ensure consistency of brand standards and a high level of
performance and service delivery, Ensuring all computer hardware systems are working fine and installed properly
2. Ensure all systems are covered by the proper maintenance contracts and complete preventivemaintenance as per the Schedule , Ensure implementation of the approved systems and technologies as per the organizationrequirement and contribute to improve hotel efficiency through proper implementation of all software and hardware
in all the department
3. Ensure all the Computer hardware systems and devices including PC LAN technologies implemented, Ensure Front office and account receivable property management systems works accurately andwithout any interruption
4. Ensure proper Interfaces to and from front office property management and other applications, Ensure all office automations works without any interruption
Ensure and periodic testing of all net works and the ISP for any disturbance in the network and troubleshooting if any Ensure all Internal and external electronic mail facsimile scanner software and communication tools works without any difficulty
5. Ensure the proper implementation of Guest and administration voice mail, Call accounting, PABX systems, music on hold, mini bar posting through telephone, etc.
Maintain proper Cabling systems in the property and up keep of network hubs
Maintain an up-to-date list of all computer hardware.

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Goa
Sales Manager

1. Assists in achieving the Annual Revenue plan and
to Identify the right methods to increase business volume,
Implementing the standard operating procedures to improve the process & performance
Ensure Key accounts managed as per the company set standards
2. Promote Food & Beverage Department special projects to stimulate Food & beverage sales and Oversees the selling and servicing of group business also Plan and executes all the sales trips and attend major travel functions to promote sales of the hotel
Ensuring monthly sales and forecast report to send to the Management
3. Recommend the advertising plan which will be most productive for the hotel after analyze the market effectiveness of past advertising campaigns and consulting with other Department Heads and the Advertising Agency and to ensure monitoring of competitors activities and strategies and assists in marketing intelligence ,Ensure sell to new, existing and prospective customers in consideration with the sales strategy, negotiating optimum rate for the benefit of the business.

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Goa
Financial Controller

1. Manage the Finance function of the hotel to ensure that accurate management and financial accounts are produced consistently with company accounting policies and timetables
2. To deliver commercial business objectives and financial targets through effective leadership and development of the hotel team
3. Control & monitor all departmental costs on a regular basis to ensure performance against budget.
4. Focus on the Gross Operating Profit of the unit & Implementation of Strategic plan, budget and financial goals
5. To ensure the Assets of the Company are properly documented and filed in the Asset Register with details such as - Name of the Asset / Date & Year of purchase / Location of the Asset / Cost of the Asset (Including all expenses up to installation and working of the Asset) / WDV of the Asset and To ensure that all purchases are supported with valid purchase orders from purchase dept, vendor invoice and GRN.

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Jaipur
Team Leader

•Brief the all stewarding staff about the hygiene.

•Check the kitchen area that equipment and chemicals available or not.

•Follow up of the weekly cleaning schedule.

•Maintain the Records of breakage on daily basis.

•If any equipment or machine are not working than do the online complaint (Engineering Department) and follow up that complaint.

• If the complaints are major than makes the Job order and give it to the Maintenance Department and follow up that complaint.

•Maintain the attendance and over time sheet on month end.

•Minimum 1 year experience of the same level position.

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Jaipur
Captain

Ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on Associate satisfaction and delivery of prompt, courteous service.

Supervise day to day operations of the department outlets and ensure implementation of Standard Operation Procedures.

Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants/Bar/Room Service orders in accordance with policies and procedures.

Ensure availability of required operational equipments, linen, paper supplies etc.

Responsible for the supervision of the GSA.

Actively support the Quality Improvement Process.

Maintain knowledge of the guest information, guest history, occupancy statistics, handle guest complaints and feedbacks and aware of the local events.

Maintain the Department log register as per the procedure.

Pro-active in all the guest requirements and react to enhance guest satisfaction.

Open and close the shift and ensure effective shift hand over as per the set standard.

Provide excellent support, guidance and mentorship to the GSAs and overseeing them to ensure all processes run smoothly.

Conduct daily briefings and make sure that all the points discussed in the briefing are implemented and correctly followed.

Prepare all daily, weekly and monthly reports.

Blocking of tables of the guest as per their requests.

Ensure to provide personalized services and prompt attention towards guest complaints.

Ensure proper presentation of the department and monitor appropriate standards of conduct, uniform, hygiene, and appearance of staff.

Ensure that the inventories are intact and processes are followed correctly thus reducing pilferage/breakage/cost.

Follow billing instructions.

Ensure implementation of Emergency Procedures.

Achieve maximum efficiency from the team and all other available resources.

Complete other special projects as assigned by the F&B Manager.

Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.

During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.

Be on the floor during entire meal period and ensure adequate coverage.

Conduct taste panels and menu classes on a daily basis for restaurant.

Follow dilligently the strategy given by the manager for maximising revenues thus achieving targets/budget.

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Jaipur
Duty Manager

OPERATIONAL RESPONSIBILITIES

Implement standard operating procedures to improve the process & performance.

Communicate with Front Office Manager/ Assistant Front Office Manager on relevant matters affecting guest

services and hotel operations.

Communicate to all departments to provide functional assistances and guest feedback.

Ensure to provide personalized services and prompt attention towards guest complaints.

Ensure provide necessary guidelines to reservations, reception , housekeeping, finance for any guest services.

Ensure proper presentation of the department and monitor appropriate standards of conduct, uniform, hygiene,and appearance of staff.

Analysis rate variance , daily audit report and control discounts and rebates.

Validate billing instructions and monitor guest credits.

Assist in coordination of organization of key drawers, all pertinent Front Desk information and creation of

necessary files and folders.

Maintain proper communication in the department by conducting daily briefings.

Collect and make initial count of Front Desk floats.

Oversee daily Front Desk duties and activities.

Supervise Front Desk staff, including Front Desk Agents and Night Auditors for a smooth check in and checkout

operations.

Determine and process all guest compensation issues.

Assist with Direct and Group Guest Check In and Check Out and ensure all correct procedures are followed.

Assist with making walk in direct reservations.

Ensure all bookings made adhere to Central Reservations payment and cancellation policies.

Assist in making vehicle bookings and ensure all pertinent information is collected and vehicle schedules and policies are adhered to.

Ensure high level of customer service is maintained at all times.

Assist with cash, credit card and debit card payments when necessary.

Assist with all incoming telephone calls to Front Desk lines.



Ensure accurate information is provided to all clients with respect to all Central Reservations products.

Assist Front Desk Agents with daily shift audit and ensure all audits are correct.

Ensure the safety and comfort of guests and that any requests for service are handled in a courteous and

efficient fashion.

Achieve maximum efficiency from the team and all other available resources.

CUSTOMER FOCUS

Build and maintain positive relationships with all internal and external customers in order to exceed their

expectations.

Maintain a high level of product and service knowledge in order to explain and sell services and facilities to

guests.

Implement procedures which enhance the guest satisfaction.

TALENT MANAGEMENT

Identify training needs and impose appropriate training in the department to enhance performance.

Provide both behavioral and vocational training to all staff and develop ‘multi-functionality’.

Implement all Human Resources Information Systems( Adrenalin) in Co ordination with Human Resource.

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Bangalore
Assistant Manager - Reservations

• Give full cooperation to any customer requiring assistance with a prompt, caring and helpful attitude and anticipate clients needs

• Be thorough with the application of room reservations and group reservations procedure

• Know the required operation procedures of Opera and maintain an awareness of guest profile through system

• Show complete product knowledge, understand rate structure and apply rate management

• Ensure all administration procedures are maintained to hotel and company standards

• Positively contribute to all the sales activities within the hotel and maximize sales opportunities

• Ensure all incoming calls are answered as per the Lalit standards, information received by fax is inputted and tallies with the computer and requests are confirmed to correctly and within 24 hours

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Bangalore
Technical Associate

Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues.

Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings.

Maintain maintenance inventory and requisition parts and supplies as needed. Communicate each day's activities and problems that occur to the other shifts using approved communication programs and standards.

Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building.

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Bangalore
Assistant Manager - Human Resources

• Assists with departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Ensures employees are cross-trained to support successful daily operations.

• Assists with coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.

• Ensures attendance by all new hires and participation of the leadership team in training programs

• Assists with ensuring departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.

• Seperations

• Employee Engagement

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Bangalore
Assistant Manager - F&B Service(In room dining)

Overlooking the operations of In Room Dining.

Responsible in leading your team to deliver personalize service to each and every guest of the hotel to make their stay memorable.

Responsible in the administrative works related to the venue.

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Bangalore
F&B Executive

Demonstrates Lalit Standards in all interactions

Ensures that the standards of Lalit Hotels & Resorts are maintained and highly implemented

Supervises, coordinates and gives directions to the entire Team of Colleagues in very efficient and correct manner

To promote good relationship to the guests and Colleagues

Control and analyzes the level on:
- Quality of Service
- Guest Satisfaction
- Employees Satisfaction

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Khajuraho
Assistant Manager  - Accounts & Finance

1.Assist in managing day to day operations of the Finance department.
2. Implement standard operating procedures to improve the process & performance.
3.Ensure the accurate management and financial accounts are maintained consistently
4.Assist in providing financial procedures for formulation and implementation of Strategic plan,
   Budget and Key Performance objectives.
5.Focus on the Gross Operating Profit of the unit
6.Implement the Strategic plan , budget and financial goals of the unit
7.Ensure implementation of financial control and policies
8.Maintenance of Books of accounts like Cash book, Bank book, A/c Receivables and A/c Payables.
9.Maintains up to date account analysis and reconciliations

10.Assists in the analysis of financial and management reports
11.To ensure proper documentation of all transactions in a transparent and systematically
    appropriate method.
12. Ensure adequate internal control procedure to ensure correct authorization for payment
     procedure
13.Maintain up to date cash flow projections and control
14.Co ordinate with purchase department and avoid unnecessary/ excessive purchases and to
    eliminate of absolute slow moving items
15.Assist in control of inventory, credit and collection, disbursements, deposits and remittance.
16 Prepare bank reconciliation statements on a daily basis.
17 To prepare analysis of budget Vs. Actual on a monthly basis and report to management.
 18 Prepare consolidated monthly financial review and assessment to General Manager
19.Provide forecast information to the operating departments
20.Assist in the maintenance of the fixed asset register on an annual basis.
21.To ensure that all expenses are accounted under the correct heads of expenditure.
22.To ensure the posting of all sales transactions into the A/c receivable ledger and reconcile the
     A/c receivables on a periodic basis and take the balance confirmations from the parties.
23.To ensure the posting of all Vendor related transactions to the A/c payables ledger and reconcile
    the A/c payables on a periodic basis and take the Balance confirmations from the parties.
24.To ensure the Assets of the Company are properly documented and filed in the Asset Register
     with details such as – Name of the Asset / Date & Year of purchase / Location of the Asset / Cost
    of the Asset (Including all expenses up to installation and working of the Asset) / WDV of the
    Asset.
25.To ensure that all purchases are supported with valid purchase orders from purchase dept,
    vendor invoice and GRN.
26.To follow-up Debtors outstanding on regular basis, to have proper credit control systems and
    strictly adhere to the guidelines laid down by the Management regarding the credit norms.
27.To prepare Profit & Loss account and Balance sheet periodically and report to the management
    on key issues.
28.To prepare the payroll of the staff and credit the salary to bank accounts of all the staff every
     month.
29.Ensure smooth internal and external audit
30.Control & monitor all departmental costs on a regular basis to ensure performance against
     budget.

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Khajuraho
Guest Service Associate - F&B Service

1.Ensure guest satisfaction and delight by delivering high quality services.
2.Ensure to follow all the Food and Service policies and standard operating procedures
3.Carries out effective service by ensuring guests are greeted and seated, food orders are
   processed accurately, and payment methods are handled accurately.
4.Prompt and courteous delivery of all orders, maintain positive image through all areas of guest
    contact and through cleanliness of guest areas.
 5.Carries out effective beverage service by ensuring regularly replenishment, abiding by
   responsible alcohol service regulations, converse with Guests about wine, advising the types
   and styles of wine, taking wine orders and serving wine.
 6.Maintains a thorough knowledge of the hotel, public areas, rest rooms and surrounds layout
    and daily activities in order to assist guests
7. Ensure guest satisfaction through personalize, professional ,efficient and on time services
8.Maintain your station in accordance with standards at all times.
9.Develop a complete knowledge of menus, dishes and glassware service and utilize that
   knowledge in the service of the guest.
10 Promote and practice friendly and courteous hospitality.
11 Utilize Suggestive Selling techniques to increase revenue.
12 Take appropriate action to resolve guest complaints and vinform the manager immediately.
13 Food and beverage stock is stored in relation to hotel procedures
14 Performs related duties and special projects as assigned
15 Complete all daily and weekly assigned side-work
16 Attend and participate in daily, weekly, monthly departmental trainings.
17 Clear cutlery, crockery, glassware etc from dish area.
18 Create a positive hotel image in every interaction with internal and external customers
19 Ensure that your work quality meets the standards required and complete tasks in a timely and
     thorough manner with minimum supervision
20.Implement procedures which enhance the better guest experience and satisfaction
21 Ensure proper implementation of the Prevention of food adulteration policies and procedures
22 Ensure implementation of international standards of Food hygiene and Safety
23 Responsible for the safety of all guest services.

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Khajuraho
Associate - Housekeeping

1.Cleans and maintains guest rooms, guest corridors, pantry according to the set
   standards and procedures of the company
2. Ensure to follow all the housekeeping policies and standard operating procedures
3. Maintains a thorough knowledge of the hotel, public areas, rest rooms and surrounds
    layout and daily activities in order to assist guests
4. Ensures guest services specified by superiors and guests requests are promptly and
   courteously met
 5.Maintains records and report about the damages , pending maintenance works ,
    malfunctions of equipments in hotel rooms to the superior
 6.Maintains a daily room checklist, minibar report, Laundry collection and delivery report
    and lost and found report
7.Reports unusual behavior/activities on floors and submit any lost and found articles to
    supervisor immediately
8.Setting up of the pantry , maintain the required par stock, arrange linen and other
    amenities as per the laid down company standards.
9. Ensure proper take over and handing over and communicate guest feedbacks and other
    different issues to the superior
10. Ensure the trolley set up as per the company set standard
11.Maintain proper key control system as per the company set procedure
12.Initiate action to correct a hazardous situation and notify supervisors of potential
     dangers
13. Identify problems in the guest rooms and public areas and inform to the superiors
      immediately
14. Ensure the evening service done as per the company set standard
15. Ensure to implement all cost control measures to reduce cost
16.Log security incidents and accidents in accordance with hotel requirements
 17.Create a positive hotel image in every interaction with internal and external customers
 18.Ensure that your work quality meets the standards required and complete tasks in a
      timely and thorough manner with minimum supervision
19. Responsible for the safety of all guest services

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Kolkata
Revenue Manager

1.To achieve Revenue Per Available Room as per the target.

2.Measure the change versus the  competitive set over time in index or rank. Ensures Hotel is performing at PAR with the direct market competition.

3.Average daily rate achieved against a benchmark  which can be measured against last year, budget and direct competition set rank. Ensures rate efficiency is in line with market demand.

4.Ensure hotel ranking on first page (Top 20) for generic search and Top 5 in 5 Star Search on all OTAs/TPIs. High Visibility = High Conversion.

5.All distribution channels to be at same price and inventory status.

6.Overall Revenue generated / achieved across all segments versus Last Year and Budget.

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